Inside an AI-Enabled MSP

Ed shares how Sagacent is helping clients crawl–walk–run into AI safely — from writing governance policies and securing Shadow AI, to deploying tools like Copilot and ChatGPT for real productivity gains.

We explore:

• Why Shadow AI is already inside your clients?
• Where most businesses fail with AI (95% see no financial benefit)?
• How MSPs should package, train, secure, and operationalize AI?
• Why pricing pressure is coming fast — and how the right AI strategy protects margins?
• What types of clients get the most benefit (hint: maturity matters)?
• Whether MSPs should build, partner, or buy AI capability?
• What happens to firms that ignore AI over the next 12–18 months?

Ed also shares tactical advice for MSP owners:

Start with your internal workflows, build governance first, iterate fast — and don’t wait for perfection.

If you’re an MSP thinking about offering AI services — or wondering what changes are coming to your stack, pricing, and client conversations — this is one you can’t miss.

This podcast is hosted by Madhur Duggar.  Madhur is a Senior M&A Advisor at Excendio Advisors and focuses on IT Services